Reviews

JOSE,
5.0

16.07.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Mr. Jimenez, Thank you for your review and the 5/5 rating. We hope to welcome you back again. Best regards, Myriam & Astoria Team

Gisela,
3.8

10.07.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Mehr Unterstützung bei Stadterkundung / Ausflügen wäre hilfreich.


Response:

Dear Mrs Ottow, Thank you for your stay and review. We have 24h reception for any questions about the city. Also the office of Tourism in the historical part of Antwerp and Central Station can give the most of information where you would like to go to. We hope to see you back again. Best regards, Myriam & Astoria Team!

Ilse,
3.8

04.07.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Mrs Bakkaus, Thank you for your review and stay at Astoria Hotel. We hope to welcome you back again. Best regards, Myriam & Astoria team

Louise,
3.8

04.07.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

In het verleden was het mogelijk van het kluisje gebruik te maken zonder een grote sleutel te hoeven meesjouwen. Dat is handiger dan de huidige werkwijze.


Response:

Beste Mevrouw Joha, Bedankt voor uw verblijf in Astoria Hotel. Onze kluisje zijn nog steeds hetzelfde. Wel nemen we uw opmerking om in de toekomst over te schakelen naar digitale kluizen. We hopen u terug te mogen verwelkomen. Beste groeten, Myriam & Astoria Team

Astrid,
4.0

01.07.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Mrs Staal, Thank you for your stay and review. We hope to welcome you back again. Best regards, Myriam & Astoria team

Natascha,
3.4

17.06.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Mrs Zinn, Thank you for staying at Astoria Hotel Antwerp and your feedback. Best regards, Myriam & Astoria team

Ana,
4.0

05.06.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Guest, Thank you for your feedback. We hope to welcome you back again! Best regards, Myriam & Astoria Team!

Kristian,
4.0

01.06.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dears Mrs Coll, thank you for your feedback. Hope to see you soon again. best regards, Myriam & Astoria Team!

Hillie,
4.3

24.05.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Stagiaire wist niet veel over de omgeving te vertellen. Erg zware draaideur bij de ingang.


Response:

Beste Mevrouw de Boer, Hartelijk dank voor uw feedback. Onze Nederlandse stagiaire was juist gestart aan de receptie. Ze leert nu volop over de Antwerpse stad. Onze excuses hierover. We hopen u weer te mogen verwelkomen. beste groeten, Myriam & Astoria Team!

HORST,
4.0

17.05.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Guest, Thank you on your feedback. Best regards, Myriam & Astoria Team!